Refund policy

BiBo Return, Refund & Shipping Policy

At BiBo, we take immense pride in crafting premium wooden feeders for your furry family. Because our items are meticulously designed for quality and care, please review our return, refund, and delivery guidelines below.

1. Returns & Refunds Policy

  • Inspection Upon Arrival: Refunds or returns are only accepted if the product is proven to be defective or not in good condition upon delivery.

  • 24-Hour Notice Window: Any claim regarding a damaged or defective item must be submitted within a maximum of 24 hours from the exact time of delivery.

  • Proof Required: To request a return or refund, you must send clear photo or video proof showing the defect/damage along with your order details to our support team.

  • Non-refundable conditions: Items showing signs of wear, customer misuse, or reported after the 24-hour window are non-refundable.

2. Replacement Policy for Damaged Items

If your product is verified to be damaged upon delivery:

  • Guaranteed Replacement: BiBo will definitely replace the item at no additional charge to you.

  • Conditions:

    1. Proof of the damage must be sent within 24 hours of delivery.

    2. The original damaged item must be returned to the courier upon receiving your replacement.

3. Shipping & Delivery Policy (Lebanon)

  • Delivery Timelines:

    • Beirut & Greater Beirut: 1 to 3 business days.

    • Other Areas in Lebanon: 3 to 5 business days.

  • Payment Method: We offer Cash on Delivery (COD) across all regions in Lebanon.

  • Delivery Attempts & Fees:

    • Our courier will make up to 2 delivery attempts to reach you.

    • If the order is not received within the first 2 attempts, an additional delivery charge will apply starting from the 3rd attempt.

  • Address & Phone Accuracy: Please ensure your contact number and delivery location (including any specific directions) are accurate so our courier can coordinate smooth delivery.

4. Contact Support

To report an issue or request a replacement within the 24-hour window, please contact us immediately via WhatsApp or Email with your order number and photo/video proof.